Frequently Asked Question

We're an in-house team of WordPress engineers with over 10 years of experience: dedicated employees, no contractors or freelancers. You get one partner for support, security, speed, design and development, a dedicated project manager, a Client Portal to track every request, 24/7 ticket intake and clear prices before any work starts.

Over 10 years focused on WordPress, an in-house team (no contractors or freelancers), a dedicated project manager for every client and clear prices up front. Every request is tracked in your Client Portal, emergencies have a 6-hour start time, and if the work doesn't match what you asked for, we refine it until it does.

We work with businesses of all sizes, from startups to large enterprises, across various industries. Whether you’re an e-commerce store, agency, or service provider, we have solutions tailored to your needs.

Yes, We are enthusiastic about fostering long-term partnerships. Whether your requirements pertain to ongoing maintenance, continuous design and development, or team augmentation, WP Support Lab is committed to supporting your business for the long-term haul.

Maintaining your WordPress site guarantees smooth operation, enhanced security, optimal performance, and adaptability to evolving requirements. This entails routine updates, backups, performance enhancements, and monitoring to safeguard your site from downtime, security risks, and various other challenges. Enrolling in the WP Support Lab CarePro plan also provides you with unlimited website edits within the maintenance package.

No! We’ll work with any website regardless of where it’s hosted. That being said, for the sites hosting on AWS, Pantheon, Azure, and Google Cloud, an additional $25/month is charged. Also, we may not be able to achieve your speed and security goals on shared hosting with limitations by hosting providers on shared hosting.

No, all our plans come with a zero-setup-fee policy.

Starter covers the essentials: monitoring, weekly updates, daily cloud backups and 30 minutes of small fixes a month. Booster adds security hardening, malware protection and removal, speed and mobile optimization and 2 hours of edits. CarePro covers everything, including unlimited edits, staging and 2 development hours a month.

Starter gives you peace of mind: monitoring, weekly updates, daily backups and small fixes. Booster is for sites that bring you business: it adds security, malware removal, speed optimization and 2 hours of edits. CarePro means we handle everything, with unlimited edits, 2 development hours a month and 24/7 emergency rescue. WordPress plans start at $59/month and WooCommerce plans at $99/month. Not sure? Book a free 30-minute call and we'll recommend one.

Yes! You can switch between Starter, Booster, and CarePro at any time. To adjust your plan, contact us through our Client Portal.

If your needs don’t align with our predefined tiers, we can tailor a plan to suit your requirements. Contact us for details.

Our maintenance schedule depends on the task at hand and also on your subscription plan. For example: Monitoring is performed continuously Updates are performed weekly. Backups are performed depending on your subscription. Performance tuning and security audits happen as needed.

Routine updates to the live site are conducted directly. If you sign up for a site that hasn’t been updated in a while, or if there’s a major update from a plugin, theme, or WordPress, we will first implement the update on a staging site. After you give your approval, the updates will then be applied to the live site. This regular service is exclusively available with the CarePro plan.

You can submit requests through your WP Support Lab Client Portal. Provide clear instructions and attach any necessary files (e.g., images, and text); our team will handle the rest. Make sure to submit one task per request. Otherwise, we may not be able to finish the request within 72 hours.

Our response time depends on the complexity of your request and our current schedule. We can often begin within 1-2 business days. Larger projects may require a brief onboarding period.

You’ll receive detailed weekly/monthly reports summarizing all updates, security checks, performance improvements, and monitoring results. Also, once we make significant changes to your website, one of our engineers will inform you through our Client Portal.

Through your dedicated Client Portal: messages, task updates and project tracking in one place. Our team is also available for scheduled calls, so you're informed at every stage of the process.

After you have purchased your support plan, you will be requested to share the WordPress admin credentials and file access securely over LastPass. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with WP Support Lab. We will also request that you share information regarding customized plugins, which we need to be extra careful about before making updates.

We will discuss the extra requirements with you and give you an accurate estimate for the additional work. Our flexible subscription options make it easy to scale up.

While we cannot guarantee complete site protection, we assure you that we will take every possible measure to safeguard your website against threats like brute force attacks, hacking, and bot intrusions. Our firewall will effectively block any unwanted traffic, and our login protection is designed to thwart brute force attempts to gain access to your site.

Booster: we clean malware and hacks that happen while your plan is active, as a priority ticket. CarePro: rescue is included 24/7, even if your site is already infected when you join; a specialist starts within 6 hours. Starter: $139 per cleanup. Not a client yet: Emergency Rescue for $249, with security hardening, a 30-day reinfection guarantee and your first month of Starter free.

WP Support Lab uses a paid Malcare (third-party) service and a paid version of the WordFence Security plugin to protect against vulnerabilities. However, the Firewall cannot protect against certain vulnerabilities, so we recommend that you keep your WordPress site fully updated at all times.

If your site is down, hacked, flagged by Google or your checkout stops working, a specialist starts within 6 hours, 24/7, for CarePro clients and prepaid rescues. Resolution depends on the incident; complex compromises can take up to 72 hours. Booster clients get hack and malware cleanup as a priority ticket.

It’s an emergency when: your site is down (500/502/503 errors, a blank white screen or “Error establishing a database connection”); your site is hacked (malware, spam redirects, changed content or unknown admin users); Google or your browser flags it as a deceptive site; WooCommerce checkout or payments stop working; or an update broke the site or locked you out of the admin. It’s a regular ticket when: you need content or design changes, new features, your site is slow but working, your SEO rankings dropped, it’s a scheduled update, or it’s an email issue that isn’t blocking sales. If you send a non-emergency as an emergency, the first time we reclassify it at no charge. After that, after-hours work on a non-emergency is billed at our standard rate of $75/hour. If no one worked on it after hours, there is no charge.

Yes. Emergency support is 24/7 for CarePro clients and for anyone who books an Emergency Website Rescue ($249 per site): a specialist starts working on your case within 6 hours. Booster clients get hack and malware cleanup as a priority ticket.

Yes. Tickets are received 24/7 through your Client Portal and worked in priority order. Emergency support is 24/7 for CarePro clients and paid rescues (a specialist starts within 6 hours). Sales and project calls: Monday to Friday, 9 am to 5 pm ET.

Most edit requests are completed within 72 hours. Send one task per request with clear instructions and any files; if a task is complex, we'll tell you the expected timeline and keep you updated in your Client Portal.

Yes. CarePro clients and hourly-package clients can schedule a Zoom call of about 30 minutes with their dedicated project manager to discuss any task or project. All other plans are supported through the Client Portal, email and chat.

Yes. Support plans, AI SEO plans and agency subscriptions have no long-term contract: cancel any time with no penalties, and your plan stays active until the end of the period you've paid. Every new plan comes with a 30-day money-back guarantee (web development projects and hour packs are not included).

Yes. You can pause any plan from your Client Portal for up to 3 months. While it's paused, all services stop, including monitoring, backups, updates, security and emergency support, and you aren't charged. Any paid time you haven't used is kept for when you come back. If you don't reactivate the plan when the pause ends, it resumes automatically.

Yes. Every new plan comes with a 30-day money-back guarantee. For the Emergency Website Rescue, malware cleanups, On-page Optimization and paid audits, if the result doesn't match what we described, we keep working until it does; if we can't, you get a full refund. Web development projects and hour packs are not included. Full details are in section 15 of our Terms of Service.

All the changes made will not be reverted, but you cannot use any of the premium or proprietary plugins we have installed further. We will help you offboard your website from WP Support Lab so that nothing will be broken after you leave our team of engineers.

Limitation of Liability WP Support Lab is committed to providing WordPress maintenance, security, and optimization services at the highest quality standards. However, the client acknowledges and agrees that WP Support Lab is not responsible for: Data loss, service interruptions, or any other damage resulting from updates, configuration changes, or maintenance performed on the website. Failures caused by incompatibilities with plugins, custom themes, or third-party services not recommended or provided by WP Support Lab. Security incidents arising from unsafe practices by the client, such as using weak passwords or installing unverified software. Security and Protection Against Attacks While WP Support Lab implements advanced security measures to significantly reduce the risk of cyberattacks, we cannot guarantee absolute protection against all threats. In the event of a vulnerability or external attack, WP Support Lab will provide assistance to mitigate damages, but is not liable for financial losses, business disruptions, or impacts on the client’s website ranking. Use of Premium Software and Licenses During service delivery, WP Support Lab may install and configure premium software or third-party plugins to enhance the website’s performance, security, or functionality. These licenses are owned by WP Support Lab or its providers and can only be used while the client maintains an active plan with WP Support Lab. If the service is canceled, the client will no longer be able to use premium software provided by WP Support Lab, and it will be their responsibility to acquire their own licenses to avoid functionality disruptions. By subscribing to WP Support Lab services, the client accepts these terms and acknowledges that it is their responsibility to follow security best practices and keep their hosting credentials and configurations up to date.

Website monitoring provides 24/7 monitoring of your website’s uptime, performance, server health, and security breaches or vulnerabilities. You’ll receive real-time alerts for any issues.

The WP Support Lab website monitoring package includes all plans: Starter, Booster, and CarePro.

No, the website monitoring package covers just monitoring your website. You will be informed about any issues or vulnerabilities, and we will suggest changes, but they are not covered within this package.

The website security package is included in the Booster and CarePro plans of WP Support Lab.

The website Security package includes malware scanning, firewall configuration, brute-force protection, and regular security audits. Our team will also install premium and proprietary plugins and manage WordPress updates to ensure your website’s security. The changes we will make to secure your website depend on factors such as your hosting provider and server architecture.

With the website Security package, we continuously oversee your website’s security. But if you want an extra layer of security, you should take Website Performance package, we will implement additional protection and updates and patches within 48 hours based on their severity.

At WP Support Lab, we use the premium service of WordFence to scan websites. All sites are auto-scanned once every 24 hours. You can request on-demand scanning by creating a task for it. We scan the entire site including files as well as the database.

Yes, our website security package includes DDoS mitigation strategies to protect your site from malicious traffic overloads.

The Website Performance package is included in both Booster and CarePro plans of WP Support Lab.

You can expect faster page loads, a better user experience and stronger SEO signals such as Core Web Vitals.

Website Performance package enhances your website’s speed through caching, image compression, database optimization, and script minimization. We also track Core Web Vitals and enhance them when necessary. Furthermore, we implement premium and proprietary plugins to boost your website’s performance further. The changes we make will depend on your website’s current condition, architecture, hosting provider, and server setup.

We run an on-page SEO and a Core Web Vital audit of your site each month and send you a white-label report that you can share with your client. On-page SEO audit covers issues and opportunities based on SEO criteria, such as meta title and description issues, image issues, content issues, robot.txt, heading tags, broken links, and schema. Core Web Vital audit covers site speed performance issues of the website. We uncover blocking issues that are directly impacting your website loading speed and passing Google’s core web vital test.

We can enhance your website to achieve a speed score exceeding 90+ in Google’s Page Speed tools and others. However, factors outside our control may prevent reaching this target score. These include the theme (such as an outdated theme, a bulky premium theme, or an unsolvable issue within the theme), hosting (like shared hosting, a slow provider, or insufficient space and bandwidth), page weight, network conditions, and extensive customizations that might disrupt the site during optimization. In such cases, we will strive to attain the highest score possible and offer valuable recommendations.

We help optimize the speed of all types of WordPress websites. There is no magic bullet for increasing page load speed. It is skilled manual work along with the use of required plugins depending on the site. First, we audit each website manually to find the root cause of slowness. We perform work depending on what we find during the audit. Certain websites exhibit minimal potential for improvement. Examples include: websites with over twenty plugins installed, those hosted on low-capacity shared servers, sites employing cumbersome custom queries essential for their operation, and WooCommerce stores that have experienced a decline in speed over time due to an overwhelming volume of products and orders. Such types of websites are challenging, if not nearly impossible, to optimize for speed.

Our support plans don't include a CDN, but we configure the one you use, such as Cloudflare or Bunny CDN. Sites hosted on our own servers can use Cloudflare (free) or Bunny CDN (paid).

The analytics integration package is included in both Booster and CarePro plans of WP Support Lab.

We can integrate Google Analytics and Google Search Console to help you track visitor behavior, website performance, and search visibility.

Google Analytics provides insights into your website traffic, user behavior, and engagement, while Google Search Console helps monitor your site’s search performance, indexing status, and potential SEO issues.

We require access to your Google Analytics and Google Search Console accounts, or we are able to assist you with the setup process. If you are uncertain about granting access, we can offer detailed, step-by-step instructions.

In contrast to the packages for website monitoring, security, and performance that emphasize those specific areas, the Assist & Edits package is solely dedicated to offering on-demand updates and adjustments for everyday website edits.

The Assist & Edits package does not cover the following: Custom development (e.g., PHP, plugins, themes). Updating custom code. Graphic design. Building full pages to match exact designs. Content creation (e.g., writing blog posts or creating graphics). Rebuilding or building out websites or subdomains. Software or tools outside WordPress. We offer additional development services for tasks outside the Assist & Edits package at an hourly rate.

The Assist & Edits package includes on-demand website edits, such as: Changing content on any page. Updating banners, headers, or footers. Adjusting plugin settings. CSS modifications. Uploading blog posts or products (when provided with content). Formatting landing pages or blog posts. Adding coupon codes or updating shopping carts. We complete each request within 72 hours, ensuring your website stays updated and polished. Although you may have many requests in the backlog, we will work on only one at a time.

No, custom functionality and design work are outside the scope of the Assist & Edits package. However, our developers and designers can handle custom tasks under hourly packages.

Included: Upload your pre-written blog post and format it for WordPress. Adding a new WooCommerce product (content provided by you). Updating a page’s text with the content you supply. Make visual CSS adjustments to the web. Not Included: Writing or creating a blog post and finding associated images. Designing a page to match a specific mockup or visual concept. Developing custom checkout functionality for WooCommerce. Writing or designing an About Us page from scratch.

We work on one request at a time, and most requests are completed within 72 hours. You can submit as many requests as you like; they wait in your queue and are handled in order.

The CarePro plan includes two hours of development time a month for custom theme work, API integrations and advanced features. For projects that need more time, CarePro clients can buy additional hour packages at a 10% discount.

$249 per site for a standard Emergency Rescue: malware cleanup or site recovery, security hardening, a 30-day reinfection guarantee and your first month of Starter free. Complex cases (WooCommerce stores with payments, multisite networks, blacklist removal) start at $449, quoted through your Client Portal within 24 hours. CarePro clients have rescue included, even if the site is already infected when they join.

A specialist starts working on your case within 6 hours of payment, 24/7. Resolution time depends on the incident; complex hacks can take up to 72 hours. Support tickets are received and worked on 24/7.

Our rescue service fixes critical problems fast: downtime, hacks and malware, failed updates, DDoS attacks or broken functionality. A specialist starts within 6 hours of payment, 24/7.

We specialize in addressing: Website crashes or downtime Malware infections or hacks Broken plugins, themes, or core functionality Slow loading times and performance problems DDoS attacks and other security threats Those, of course, are not all the issues we can address. These are just examples.

Absolutely. After fixing the problem, we implement security measures, such as malware removal, firewalls, and updates, to prevent future attacks.

Yes, we can identify and remove malicious code, restore your site from backups, and patch vulnerabilities to prevent further breaches.

Yes, we can resolve issues caused by WordPress core, plugin, or theme updates that didn’t go as planned. We’ll restore functionality and ensure compatibility.

Yes, depending on the issue, we’ll need admin-level access to your WordPress dashboard and possibly your hosting account or FTP details.

If the issue is related to your hosting environment, we’ll communicate with your hosting provider on your behalf to resolve the problem as quickly as possible.

Yes, but not by default. We offer 24/7 website monitoring through our WP Support Lab Plans. These plans help detect and address potential problems before they become critical.

We can rescue any WordPress website, regardless of the theme or plugins you’re using. For highly customized setups, we’ll evaluate and provide a tailored solution.

In rare cases where restoration isn’t possible, we’ll work with you to rebuild your site from backups or create a fresh setup to get you back online as soon as possible.

Yes. We can optimize your site for performance, security and user experience as part of the rescue, or keep it optimized afterwards with one of our support plans.

Start your rescue online on the Website Rescue page, or call/WhatsApp 786-296-9157. Existing clients can open an emergency ticket in their Client Portal.

Yes, we can create custom designs from scratch or work with an existing design concept. Our team ensures your website reflects your brand and delivers a seamless user experience.

We specialize in WordPress websites (but not exclusively). Here are some examples: Business websites E-commerce stores (WooCommerce) Blogs and content platforms Creative Portfolio or Agency websites Custom-designed websites tailored to your specific needs

Our process typically includes: Initial consultation to understand your goals. Wireframing and design approval. Development and integration. Testing and optimization. Launch and post-launch support.

Yes, we can seamlessly integrate tools like CRMs, payment gateways, analytics platforms, and other third-party services into your website.

Yes, all websites we develop are fully responsive, ensuring they look great and function perfectly on any device, from desktops to smartphones.

Timelines depend on the complexity and scope of your project. Smaller projects typically take 2-4 weeks, while more complex websites may require 6-8 weeks or longer. We’ll provide an estimated timeline during our initial consultation.

We build your site with the content you provide and place it into the design and structure. If you need help writing it, our copywriters can create it for you as a separate, paid service.

All websites we develop follow SEO best practices, including clean code, fast loading times, and mobile optimization. We can integrate tools or collaborate with your SEO specialist for advanced SEO strategies.

Absolutely! We can revamp your current site with a fresh design, better functionality, and improved performance to align with your goals.

Yes. You can edit your content yourself in WordPress, and for bigger changes we're here through your included maintenance period, a support plan or an hour pack.

We follow best practices for WordPress security, including secure coding standards, SSL integration, and strong hosting recommendations. Additional security measures are available through us.

Yes. Every website includes 3 months of free maintenance: our Booster plan with the Professional, Business, Premium eCommerce and Advanced eCommerce packages, and our CarePro plan with Enterprise Website and Enterprise eCommerce. Your site stays updated, backed up and protected while you get comfortable with it.

Website customization involves tailoring your WordPress site to meet your unique needs, including custom designs, functionality, performance optimizations, and integrations.

Absolutely! We can revamp your current site with a fresh design, better functionality, and improved performance to align with your goals.

We’ll need Admin access to your WordPress site, hosting information, and a clear description of the customizations you require. Additional assets like images or content may also be helpful.

Choose a prepaid hour pack and use your hours on any task your site needs: Starter Pack, 5 hours for $350 ($70/hour); Growth Pack, 10 hours for $675 ($67.50/hour) with priority queue; Pro Pack, 20 hours for $1,300 ($65/hour) with a planning call. Have a bigger project? Tell us your idea and get a free evaluation with a fixed price.

Yes, depending on your preferences and timeline, we can bundle multiple requests into a single project or tackle them in stages.

We prioritize security in every step of the process, using secure coding practices and testing to ensure your website remains protected against vulnerabilities.

Absolutely! We can integrate tools like CRMs, payment gateways, or analytics platforms to ensure seamless functionality for your business.

We follow best practices to ensure your customizations are compatible with future WordPress updates. For ongoing compatibility, we recommend our maintenance plans.

Yes, we can develop custom plugins or enhance existing ones to add the specific features your website requires.

Yes, we work with your current WordPress website. Whether you need a few tweaks or a full transformation, we build on what you already have.

No, we optimize every customization to ensure your website remains fast and responsive. If performance is a concern, we can also recommend further optimizations.

The timeline depends on the complexity of the request and the state of our job queue. Simple tweaks may take a few days, while larger projects, such as custom integrations or design overhauls, may take several weeks.

We can handle a wide range of customizations. Here are a few examples: Creating unique layouts for pages and posts. Customizing WooCommerce for advanced e-commerce functionality. Adding custom plugins or modifying existing ones. Enhancing website performance and mobile responsiveness.

Professional WordPress SEO packages offer comprehensive solutions tailored to enhance your website’s visibility. These packages typically include services such as keyword research, on-page optimization, content creation, and analytics tracking, ensuring a holistic approach to improving your site’s search engine rankings.

At WP Support Lab, we always recommend continuous, holistic digital marketing efforts to increase your website’s visibility, including: Updating the content on your website with consistent blog posts. Creating basic social media profiles & continuously posting on various social media channels. Implementing email marketing with periodic blasts. Utilizing PPC (Pay-Per-Click) Google Ads. Ensuring your clients review your business or organizations on Google, Yelp, Facebook, etc. Having other businesses you’ve done work for, collaborated with on events, etc. give you a shout-out on their own website and provide an inbound link to your website and beyond. The most important thing you can do to improve your ranking is update the content on your website with consistent blog posts. When websites are first launched, and every time their content is updated, they are crawled by ‘ search engine crawlers. ’ Every time you post a blog to your website, that site is re-crawled, becomes more valuable for your target keywords or key phrases and thus, increasing its visibility over time.

We audit your site, refine your target keywords, fix on-page and technical issues, add local SEO if it fits your business and create keyword-focused landing pages. Contact us and we'll recommend the best path for your website.

On-page Optimization is a one-time $349 service that fixes your site's speed and technical SEO foundations: page caching and a free Cloudflare CDN, image compression (WebP/AVIF) and lazy loading, CSS/JS minification, database cleanup, a plugin audit, SSL and security headers, mobile responsiveness and SEO structure. You get a before/after report, and our goal is Core Web Vitals in the green on mobile: if we don't get there, we keep working at no extra cost or show you exactly what's blocking it. Delivered in 3–5 business days.

It depends on your business, organization, etc., as well as your overall SEO goals. For example, if you’re not looking for your business to make a digital footprint in your local community — maybe your prospective clients are out of the region or country — on-page SEO would likely better achieve what you’re looking to do, if you just want your website optimized for your specific service keywords, rather than a set location. That being said, our on-page and local SEO processes are both extremely valuable on their own, but are more effective when paired together to improve your website’s overall visibility and ranking online, as well as the credibility of your business or organization.

Engaging in WordPress SEO consulting provides you with expert insights into optimizing your website. Consultants analyze your site’s current performance, identify areas for improvement, and implement strategies that align with best practices, ultimately boosting your site’s visibility and user engagement.

Yes. On-page Optimization is a one-time $349 service. AI-Powered SEO is $550/month with keyword tracking, Search Console integration, Content Genius and AI reports. AI-Powered SEO Pro is $850/month and adds ChatGPT visibility tracking (QUEST), crawler intelligence and Google Ads campaigns.

All websites we develop follow SEO best practices, including clean code, fast loading times, and mobile optimization. We can integrate tools or collaborate with your SEO specialist for advanced SEO strategies.

A good search engine optimization agency focuses on results, transparency, and long-term strategy. From technical audits to high-quality content creation and backlink building, agencies should offer full-service SEO solutions tailored to your specific goals. At WP Support Lab, we’re proud to offer all of this and more.

WordPress SEO support typically includes technical SEO, on-page optimization, keyword monitoring, and performance reporting. At WP Support Lab, our SEO experts are dedicated to helping you succeed through reliable monthly support and expert insights.

Usually one of three things: technical issues (speed, indexing), weak on-page signals (titles, content structure) or low authority compared with your competitors. SEO compounds over months, not days, and depends on how competitive your market is. A free Health Check shows where you stand in minutes.

We build your site with the content you provide and place it into the design and structure. If you need help writing it, our copywriters can create it for you as a separate, paid service.

It depends on the package: Expert Talent on Demand packs start at 10 hours, WordPress Customization packs start at 5 hours (Starter Pack, $350), and white-label subscriptions for agencies start at 20 hours a month.

No problem! We’ll notify you if a task exceeds your purchased hours and allow you to buy additional time or adjust the scope.

You get a dedicated project manager, and we assign the best-suited in-house engineer to each task. With ongoing subscriptions we can assign a dedicated specialist who learns your site.

Through our Client Portal, you’ll receive regular updates, including a breakdown of your hours used and the status of your tasks.

Once purchased, one-off packages are nonrefundable. Subscription hours are reset monthly, and you can cancel your subscription at any time.

No, because of the price difference. In rare cases (depending on a designer’s availability), we allow clients to use the development hours for design, but not the other way around.

Yes, providing clear instructions and all necessary materials (like images or text) helps us complete your tasks faster and more accurately.

It depends on our capacity and queue, but we typically start within 1-2 business days for smaller tasks. After discussing your requirements, we’ll schedule a kickoff for larger projects.

Yes, you can switch between models at any time based on your needs. If your workload changes, we’ll adapt with you!

You’ll receive a set number of hours each month, which you can use for design or development tasks (depending on your subscription). Unused hours do not roll over, but our team ensures your hours are used efficiently for maximum value.

One-Off Packages: Perfect for short-term projects or one-time tasks. Subscription Packages: Ideal for ongoing support with discounted rates and priority access.

Our hourly packages cover all the tasks regarding WordPress development and design. Here are some examples: Website development and customizations, Plugin and theme adjustments, Bug fixes and performance improvements, Design tweaks and enhancements, Brand design and graphic design. If you’re unsure if your request fits, ask—we’re happy to clarify!

Yes. We handle website redesigns and rebranding projects, from a new look to making sure your WordPress site performs flawlessly.

Team extension is a model in which we provide dedicated professionals who work as an integrated part of your in-house team. They are committed to long-term projects and align closely with your goals, processes, and company culture.

A buyout refers to the situation in which an organization seeks to directly employ an individual whom we have identified on their behalf. While we generally permit buyouts, we retain the prerogative to prohibit such actions if we deem the individual to be a crucial asset to the company. The customary fee associated with this type of buyout is six times the salary of the respective individual.

The turnaround time varies greatly depending on the position, skill set, additional skills, etc. The typical turnaround is around four weeks, but sometimes, it can be as short as a few days. In other cases, it can take up to three months when we are, for example, looking for a VP.

You fully oversee your extended team’s responsibilities, priorities, and workflows. Similar to your in-house staff, they operate under your direction to ensure they achieve your objectives and standards.

Extended team members use your preferred communication tools and follow your team’s management practices, making it simple for you to provide direction and track project progress. We can also assist in establishing smooth communication channels if needed. Our team uses email by default. They are also familiar with JIRA, Zoom, GitHub, and other standard tools.

Yes, we offer flexible time zone arrangements to align with your business hours, making it easy for your extended team members to collaborate in real-time, no matter where your team is based. By default, our team members work in the Eastern Time Zone from 9 a.m. to 5 p.m., but this can be arranged if more overlap is needed or even complete overlap.

We implement strict confidentiality agreements and data protection protocols to ensure that all sensitive information remains secure. Extended team members are bound by these agreements, aligning with your company’s data security practices.

Costs depend on the specific roles, skill levels, and experience required. However, team extension typically reduces overhead recruitment expenses and costs associated with employee benefits and infrastructure. The final price you pay is a sum of three parts: Employee salary – including all the salary-related costs like taxes, government contributions, etc. Benefits & inclusions – include the cost of hardware, HR, benefits, etc. Margin – our cut for the service we provide. When hiring single team members, you will get a consolidated rate. With larger teams (10+ people) and more extended contracts, we can negotiate a more transparent approach to determining the value of each bucket.

With a team extension, professionals are dedicated to your project for as long as needed, allowing them to develop in-depth knowledge of your goals and adapt to evolving requirements. This continuity is especially valuable for complex, ongoing projects.

Extended team members work directly with your team, following your processes, tools, and communication channels. They become familiar with your company culture and workflows to function seamlessly as part of your team.

We can provide a variety of skilled professionals, including developers, designers, QA engineers, project managers, marketers, higher-tier support, and more. Roles are tailored to your team’s needs and project requirements.

While staff augmentation is typically for short-term or project-based needs, team extension is focused on building a long-term, cohesive addition to your team. Extended team members are fully integrated into your workflow and collaborate with you continuously rather than temporarily filling gaps. Although WP Support Lab prefers to build long-lasting relationships, and we prefer team extension, we are also happy to work in a staff augmentation model.

A website audit is a comprehensive analysis of your site’s performance, security, SEO, and user experience. It helps identify issues that could be affecting your site’s functionality, speed, or rankings and provides actionable recommendations to improve them.

Free Health Check : $0. An automatic external scan of speed, security, plugin vulnerabilities, SEO and accessibility, with your score and top 3 fixes in a PDF report. SecureSite Audit : $199. Full review with access to your site, including hosting and Search Console, with a prioritized PDF report. Pro Audit : $750. Everything in the SecureSite Audit plus checkout, code and tracking, a fix, refactor or rebuild verdict, and a roadmap with fix costs. Every paid audit is 100% credited toward the fixes if you hire us within 30 days. Managing several sites? Ask for a custom quote.

Our paid audits cover: Performance: Speed, Core Web Vitals, and load times. SEO: On-page optimization, metadata, technical issues and Google Search Console. Security: Vulnerabilities, outdated software, and SSL setup. Hosting: Server response time and configuration. User Experience (UX): Navigation, mobile-friendliness, and usability. Functionality: Broken links, plugins, and integrations. The Pro Audit adds checkout and conversion flow, code and plugin conflicts, analytics tracking, and a clear verdict on whether to fix, refactor or rebuild.

Free Health Check: a few minutes, by email. SecureSite Audit: 3–5 business days. Pro Audit: 5–7 business days. Very large or complex sites may take longer, and we’ll confirm the timeline before we start.

You’ll get a detailed report that includes: A summary of findings. Specific issues identified. Prioritized recommendations for improvement. With the Pro Audit you also get a fix, refactor or rebuild verdict and a roadmap with the estimated cost of each fix.

Yes. We can implement the recommended changes as part of our design and development services or through our WP Support Plans for ongoing support. If you hire us within 30 days, the full cost of your paid audit is credited toward the fixes.

Absolutely. We align our analysis and recommendations with your specific objectives, whether it’s improving performance, boosting SEO, or enhancing user experience.

Yes. The Pro Audit is designed for WooCommerce stores and covers performance, security and user experience issues specific to online stores, such as checkout functionality and product page optimization.

We recommend conducting a complete website audit at least once a year or after significant changes, such as redesigns or plugin updates.

Yes, you can pair your audit with other services, such as website redesigns, development packages, or ongoing maintenance, for a seamless improvement process.

For the Free Health Check, fill out the free health check form. No passwords needed. For a paid audit, place your order and a specialist will contact you through the client portal to request the access we need.

The Affiliate Program allows registered clients to earn passive income by referring new users to WP Support Lab. Affiliates receive a commission for each referred user who registers and purchases a service within three months of their first visit.

Anyone can join: businesses, agencies, freelancers and individuals with an audience interested in websites, AI, hosting, SEO or e-commerce.

To join, register on our affiliate platform and receive your unique referral link. Share this link with potential clients, and you’ll earn a commission when they make a purchase through it.

Affiliates earn a flat 15% commission on all services, regardless of the service type or order size.

1 • Register: Sign up on our affiliate platform to get your unique link. 2 • Refer a client: Share your link with interested users. 3 • Client Orders a service: When a client orders through your link, you earn 15% of the payment. 4 • Get Paid: Commissions are transferred to your account 60 days after the payment to account for refund periods.

Affiliates must adhere to ethical marketing practices. Prohibited methods include, but are not limited to, spamming, misleading advertising, and any form of illegal activity. The company provides detailed guidelines.

Our affiliate platform provides a dashboard where you can monitor your referrals, track their purchases, and view your earnings.

There’s no cap on your earnings. The more clients you refer who make purchases, the more you earn.

When a new user clicks your referral link and registers on WP Support Lab, they become a Referred User. If they purchase a service within three months of their first visit, you are credited with the referral.

Yes, WP Support Lab reserves the right to terminate an affiliate’s participation in the program for violations of the terms, unethical behavior, or any actions that may harm WP Support Lab’s reputation.